Frequently asked questions
Quick answers about buying windows and doors online with NRG.
Common questions
- Can I buy online without talking to a salesperson?
- Yes. You can build your project, review pricing where it's available, and continue to checkout on your own. A real person is available whenever you want one.
- Is the online estimate final?
- No. Online estimates are based on the information you provide. A professional verification visit confirms measurements before your order is manufactured.
- Which states does NRG serve?
- NRG Windows is licensed in Utah, Arizona, Nevada, Idaho, and New Mexico.
- Do I have to measure my own windows?
- You can enter approximate sizes to plan your project. A professional verifies measurements before anything is made.
- Can I finance my project?
- You can choose financing at checkout and apply with our lending partner. Approval and terms are set by the lender.
- What if my window is an unusual shape?
- Specialty shapes usually need custom pricing. Add them to your project and we'll follow up with an exact quote.
- Will I need tempered glass?
- Building code requires tempered safety glass in certain spots — glass in or next to doors, large low windows, wet areas like tubs and showers, and near stairs. We check every opening, list each tempered window as its own line on your quote, and you confirm it before you buy. See our Tempered Glass Requirements page for the full rules.